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Housekeeping Supervisor

The Hoxton, Poblenou | Avinguda Diagonal, 205, 08018 Barcelona, Spain

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Company Description

We’re looking for a Housekeeping Supervisor to join our team at The Hoxton, Poblenou!

The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Reporting to the Head Housekeeper, you will be responsible to provide brilliant and genuinely helpful customer service for every guest looking to stay in The Hoxton Poblenou.

What's in it for you...

  • Become part of a team that’s very passionate about creating great hospitality experiences.
  • A competitive salary and plenty of opportunity for development.
  • Type of contract: Contrato de sustitución por baja.
  • Food on us during your shift.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
  • Time off to volunteer with one of our partner charities.
  • Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
  • Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
  • Excellent discounts across The Hoxton and the global Ennismore family.
  • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Job Description

What you’ll do…

  • To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
  • Support the running of our hotel by ensuring our guests have a memorable experience in a spotless and well put together room.
  • Lead and inspire the housekeeping team by example, creating an environment that lets them be themselves and bring their best selves to work, encouraging their development and progression.
  • Take a hands-on approach to training and supporting your team in keeping to our high standards.
  • Oversee and check the cleaning and servicing of all our bedrooms and public areas.
  • Work with our Head Housekeeper and Assistant Head Housekeeper on maintaining and developing the partnership with our external housekeeping provider.

What we’re looking for…

  • Individuals. You’re looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • You’re not precious. We leave our egos at the door and help get things done.
  • You’re up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together, we’d have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other and has fun along the way.
  • Previous experience in a similar role, ideally around a year at Supervisor level.
  • Must be fluent in Spanish and English, additional languages will be highly valuable.
  • An eagle-eye for detail, you can spot a slip in standards from a mile away.
  • A natural people person who people like working with. You make those around feel good at their jobs and comfortable coming to you with questions. You're great at motivating others to keep to your own high standards of service.
  • Experience of Micros Fidelio Opera or a similar front desk operating system would be an advantage.

Additional Information

Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona o a data@ennismore.com.

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