Receptionist (Guest Relations Agent)
Rixos Bab Al Bahr | Al Marjan Island, Ras Al-Khaimah, UAE
Company Description
We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.
Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.
SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided
Job Description
Build positive relationships with guests to ensure a high level of satisfaction
Address guest requests, complaints, and feedback promptly and courteously
Follow up with guests during their stay to ensure comfort and resolve issues
Handle special requests (VIP guests, anniversaries, birthdays, special needs)
Assist guests with travel arrangements, transportation, tours, and local information
Promote hotel services, facilities, and ongoing offers
Greet guests warmly on arrival and ensure a smooth check-in and check-out process
Handle room reservations, cancellations, and amendments
Answer phone calls, emails, and walk-in inquiries professionally
Process payments, billing, and prepare invoices
Maintain accurate guest records and update the hotel management system
Qualifications
Are you the right fit? – The Suitable Talent
- Experience as a Receptionist / Guest Relations Agent, Front Office Representative or similar role preferred but not required.
- 0-2 years related experience or training preferred.
Excellent communication and interpersonal skills
Strong problem-solving and conflict-handling abilities
Ability to multitask and work under pressure
Knowledge of hotel PMS systems (e.g., Opera, Fidelio)
Customer-focused attitude and cultural sensitivity
- Additional foreign language is an asset (Russian and German Speaking).
Education: High School Diploma or equivalent.
