Concierge Supervisor

Company Description

People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way – with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full potential.

One Central's new living room is here. Relaxed, fun and packed full of things to do.  Overlooking the Museum of the Future, near Dubai International Financial Centre, the hotel boasts 434 rooms and suites in addition to flexible events and co-working space. A total of five characterful restaurants and bars take guests on a culinary trip around the world. 

The concierge supervisor plays a pivotal role in ensuring the highest level of customer satisfaction and enhancing the overall guest experience. Reporting directly to the Chief Concierge, concierge supervisor supports in managing the concierge desk operations, supervising the concierge team, and maintaining exceptional service standards.

COME AS YOU ARE AND SHOW US YOUR VISION!

Job Description

Guest Services Management:

Provide exemplary customer service to all guests, offering assistance and recommendations to enhance their stay.

Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions.

Coordinate with other hotel departments to fulfill guest needs efficiently.

Concierge Desk Operations:

Assist in overseeing the day-to-day operations of the concierge desk, ensuring a smooth and efficient workflow.

Manage guest arrivals and departures, including luggage handling, transportation arrangements, and room assignments.

Maintain a comprehensive knowledge of local attractions, restaurants, transportation options, and events to provide informed recommendations to guests.

Team Supervision and Training:

Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork.

Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery.

Conduct regular performance evaluations and provide constructive feedback to team members.

Guest Relations and VIP Services:

Build strong relationships with guests to anticipate their needs and exceed expectations.

Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele.

Handle confidential and sensitive information with discretion and professionalism.

Administrative Duties:

Assist in maintaining accurate records, including guest preferences, transportation arrangements, and activity bookings.

Utilize hotel management software and systems to track guest requests, maintain inventory, and generate reports as needed.

Assist in managing the concierge budget and controlling expenses effectively.

Qualifications

Previous experience in a supervisory role within a luxury hotel concierge department preferred.

Exceptional customer service skills with a genuine passion for exceeding guest expectations.

Strong communication, interpersonal, and problem-solving abilities.

Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.

Proficiency in hotel management software and Microsoft Office Suite.

Knowledge of local attractions, dining, and entertainment options.

Additional Information

Your team and working environment:

Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.