Concierge Agent

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

JOB DESCRIPTION
We are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. We work with people we enjoy, traveling and having fun with. This is an extraordinary opportunity to join our team. 
ROLE: Concierge Agent
Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our Front Office team working alongside a fantastic team. 
WHAT IS IN IT FOR YOU:
•    Employee benefit card offering discounted rates in Accor worldwide
•    Learning programs
•    Opportunity to develop your talent and grow within your property and across the world!
•    Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

Main Duties and Responsibilities:

•    Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. 
•    Respond to special requests from guests with unique needs and follow up to ensure satisfaction. 
•    Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. 
•    Answer, record, and process all guest calls, messages, requests, questions, or concerns.
•    Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems. 
•    Review shift logs/daily memo books and document pertinent information in logbooks. 
•    Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. 
•    Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. 
•    Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. 
•    Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. 
•    Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. 
•    Comply with quality assurance expectations and standards. 
•    Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). 
•    Maintain awareness of undesirable persons on property premises

Qualifications

Diploma or degree in vocational hospitality, fresher or 1-year experience in 4-5 star hotel.