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Account Assistant (W/M/NB)

Mama Shelter London | 437 Hackney Rd, London E2 9DY, UK


Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.


Our commitment to diversity and inclusion:

Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description


  • You are the financial Sherlock! 🕵️‍♂️ You know how to analyze and control income audits like a pro to ensure our reports are accurate and ready for the spotlight.
  • You excel at reviewing, reporting, and approving income security issues regularly, and ensuring our data files 📊 are backed up securely, while following policy like our financial superheroes.
  • Spot any income discrepancies? You're on it! Work with Department Heads to fix errors and prevent future mishaps, keeping our operations smooth and error-free 🛠️.
  • Are you the Credit Card Maestro? 🎵 Masterfully reconcile credit card transactions, ensuring everything's in harmony with our financial records 💳🎩.
  • Balance cash transactions with finesse ✨, making sure our accounts are as crisp as a freshly minted bill 💵.
  • Send out AR invoices daily like clockwork ⏰, keeping our financial flow as smooth as butter.



  • Experience in upscale hotel settings 🥂, bringing charm and style to guest interactions.
  • Master at navigating computers and POS systems for swift information access 💻.
  • Known for a friendly and upbeat demeanor, adding fun 🎈 to every interaction.
  • Thrives in fast-paced environments 🏃‍♂️ with a keen eye for detail.
  • Strong communication skills 🗣️ and a knack for building positive relationships across teams.

Additional Information

We're sure you know the song 🎶

First verse : We'll schedule an initial phone call if your application fits our beat.

Chorus : After a successful phone interview, we'll meet you at Mama ! Be strong !

Last verse : Naturally, you'll hear back from us whether it's 👎 or 👍.

* these questions are a must