Front Office Manager

Company Description

As the original lifestyle hotels, St Martins Lane London and Sanderson London sit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.

No two days are alike as we provide unique experiences everyday such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane – our speakeasy cocktail bar.

Job Description

We have a fabulous opportunity to join St Martins Lane in our Front Office team as a Front Office Manager.

You will be responsible for supervision and co-ordination of Front Office, health and safety of staff and guests and for ensuring that all staff and guest issues are dealt with in an effective and timely manner.

A bit about you:

• Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
• Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
• Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
• Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
• Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
• Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks. 

Qualifications

What we are looking for:

• You are an experienced Front Office Manager with a demonstrable track record of excelling in providing a naturally friendly, helpful and responsive level of service for our guests.
• You will be currently or have experience working in a lifestyle or high-end contemporary hotel in a metropolitan market.
• You're someone who is comfortable with a high-profile leadership role and has strong interpersonal and communication skills with the ability to build relationships at all levels of the organization.
• You will have exceptional problem-solving and decision-making abilities.
• You have excellent organizational and time management skills, with the ability to prioritize and meet deadlines.

Additional Information

In addition to competitive salary, we offer a range of benefits that include:

• Private Medical Insurance - offers you access to private medical services.
• Contributory Pension Scheme, meaning we’ll match what you put in up to a certain percentage.
• Group Income Protection & Group Life Assurance.
• Season ticket loan to help with the annual cost of travel
• Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work
• £250 referral bonus if you refer a family member/friend and they pass probation and stay six months
• A day off on your birthday, celebrate your special day on us!
• Guest Experience (A free night at St Martins Lane, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation so that you can experience what our guests do.
• Length of Service incentives (extra holidays) because who doesn’t love extra holidays!
• Excellent discounts across the Ennismore family for you, ranging from discounted stays as well as a food & beverage discount at most of the Ennismore properties.
• Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out) - we love to enjoy ourselves!
• Employee Assistance Programme - We've got your back, we work with a confidential service provider whom can offer support about anything whether it be medical, mental, legal or financial.
• Mental Health Champions – It’s ok to not be okay. We have a team of mental health champions who are here to help, whether it be having an initial conversation through to supporting you to get appropriate help.
• Quarterly & Annual Employee awards - Core shaker events are legendary, from different themes to costumes to the food, we celebrate each quarter as hard as we can.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Eye care vouchers – We are partnered with Specsavers, which means we can offer our screen using members of staff a voucher for a free eye test as well as a discount on a range of glasses.

Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit. Each hotel, one of a kind, is brought together by a shared culture and community. No matter how big or small, a Morgans Original is always entertaining, celebrates a love for the glossy hey days, and the magic of a Friday night where time disappears.