Lobby Ambassador

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Lobby Ambassador and build your career with us.

Job Description

• Welcome all arrival guests with highest standards and depart all departure guests while assisting with any requests.
• To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.
• Ensures that all guests are greeted upon the arrival & departure of the hotel
• Offer consistently professional, friendly, warm and engaging service
• Coordinate and manage communication between guests and staff
• Be available for guests at all times as a point of contact
• Ensure sufficient stocking of welcome beverage and welcome troley
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively and collaboratively as part of a team.
• University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.