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Head Host (m/w/d)

The Hoxton - Vienna

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A new home for The Hoxton, in Vienna, Austria
 
The Hoxton is continuing its expansion in Europe as we get set to open in another new country and city. Our first Hoxton in Austria will be in the beautiful City of Music, Vienna. Known for its wonderful quality of life we can’t wait to explore every corner of our newest neighbourhood but first we need a team to help us bring the Hox to the market. We are now looking for a Head Host to join our team and play a crucial role in successfully launching in this new destination.
 
You will not go hungry at The Hoxton in Vienna! The hotel will feature 196 bedrooms of varying sizes, a large ground floor restaurant, bar, lobby and terrace, an incredible rooftop restaurant, bar and swimming pool, a basement bar and event spaces including a large auditorium. 

What’s in it for you…

  • The opportunity to be part of the opening team of an exciting hospitality concept that is new to Vienna.
  • 25 holidays and extra time off to volunteer with one of our partner charities.
  • A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
  • Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Goes without saying, but we’ll feed you when on shift.
  • Great discounts across the entire Ennismore family.
  • Lots of opportunity to progress and switch it up as part of a global family of brands.
  • Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
  • Pay it forward, refer a friend and get a bonus on us
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
  • A monthly gross wage is offered for this position in accordance with the collective bargaining agreement for the hotel and catering industry. Depending on your professional qualifications and experience the Company reserves the right to offer above this.

What you'll do...

  • You’ll add that extra special touch to our guests’ experience by creating a culture of recognising and delighting our guests throughout the whole team; you’ll turn every guest into a regular!
  • Both guest and team experience will be at the heart of all you do. You’ll lead your team of hosts by example, keeping them involved and motivated; making feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions.
  • Have a firm grip of the CRM bookings system, keeping our data up to date and closely managing the Restaurant book across the day and for the weeks ahead.
  • Work closely with the Restaurant General Manager and Head Chef to deliver a consistently excellent experience in our spaces.

What we are looking for…

  • A shining personality who has a genuine passion for hospitality and guest experience. You will be the face of the hotel for our guests!
  • 2+ years’ experience in a similar hospitality Host/Front of House/ Maître’D management role in a busy, bustling environment. You’re a natural at inspiring trust and bringing others along on a journey.
  • Experience using CRM bookings systems and table management.
  • Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.
  • Individuals. You’re looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • You’re not precious. We leave our egos at the door and help get things done.
  • You’re up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together we’d have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other and has fun along the way.
* these questions are a must
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