RESERVATION MANAGER

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservation Manager and build your career with us.

Job Description

• Manage the day to day operations of the reservations department, to ensure that efficiency and productivity are at their best
• Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
• Planning and using efficient organizational skills to run the daily operation.
• Develop & maintain an induction & training kit for new and current staff that include all facets of the reservations department  & hotel configuration & facilities with a strong focus on the sales process, USP’s, selling techniques & up-selling and that each member is regularly assessed and given further development if required
• Ensure the team maintains a comprehensive knowledge of all room types, room & hotel facilities, promotions and be able to communicate this in a highly professional manner
• Monitor test calls conducted by third party providing feedback on sales techniques, rates, products & other information
• Prepares efficient work schedules, approve leaves and plan for vacation as per business demand
• Develop & maintain individual departmental check lists to ensure that all routine tasks are completed
• Assisting the Revenue Manager, for preparing necessary reports, documents and for other tasks might be required by management.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Proven experience in reservations management within the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
• Strong organizational abilities and attention to detail, with the capacity to prioritize tasks and multitask in a fast-paced environment.
• Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous.
• Ability to remain calm and composed under pressure, with demonstrated problem-solving skills.