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Bellman

Mondrian Doha | West Bay Lagoon Doha, Qatar

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Company Description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

Job Description

What do we expect from you?

Under the general guidance of the Director of Front office or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.

How your day looks like:

 

  • Greet arriving guests and retrieve their luggage
  • Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
  • Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
  • Transport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
  • Ensure that luggage has been stored safely according to prescribed procedures
  • Ensure that the luggage storage area is kept clean and tidy at all times
  • Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
  • Be fully aware of what functions are going on in the hotel
  • Provide gracious, attentive, and friendly service

Qualifications

  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Prior experience in a Forbes-rated hotel preferred
  • Service focused personality is essential
* these questions are a must
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