Front Desk Agent Intern

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE  25h TRIBE.

Job Description

How does your working day look like …

• Anticipate and meets guests’ needs and requests, ensuring complete guest satisfaction. Recognizes all repeat and important guests.
• Establishes and develops personal guest contact, promotes feedback and be consistently proactive in anticipating guest needs and requirements.
• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on departure and close their bills correctly.
• Lobby Presence and guest escort via buggy or on foot to their rooms
• Provide personalised check in to all VIP guests.
• Updates and maintains all guests' profiles history files accurately.
• Be efficient in assisting guests throughout their stay with any requirements.
• Displays high product knowledge of all services and facilities of the hotel.
• Overlooking the Reception Email Inbox and the efficient and timely communication of the same.

Qualifications

Your personality counts more than your CV …

• Basic knowledge of mathematics (incl. Percentage calculations).
• Some Computer Knowledge, i.e. basic experience with windows, internet explorer and word.
• Good interpersonal and communication skills, fluent in English.
• Acts with emotional intelligence during the guest integration to anticipate and fulfil the guest’s needs.
• Able to communicate effectively and to respond well (switched on) to questions and requests.
• Well-groomed/presented.
• Outgoing and friendly personality, enthusiastic and eager.

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...