Telephone Supervisor

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

Step into the lively role of Telephone Supervisor at Mama Shelter Dubai! You’ll be the cheerful voice behind the scenes, keeping our communication seamless and as lively as our atmosphere. Let’s keep the lines buzzing with positivity! 📞✨

THE MISSION?

• Communication Maestro: Oversee all telephone operations, ensuring calls are answered promptly and with a friendly tone! 🗣️🌟
• Guest Service Champion: Handle guest inquiries and requests with care, ensuring every caller feels valued and heard! 🤗💬
• Team Leader: Train and guide the telephone team, fostering a collaborative environment and promoting outstanding service! 👥💪
• Quality Control Guru: Monitor calls for quality assurance, providing feedback and coaching to elevate performance! 🎧✨
• Problem Solver Extraordinaire: Address any issues or complaints swiftly, ensuring a smooth resolution for our guests! 🔧🤝
• Schedule Supervisor: Manage staff schedules to guarantee coverage during peak times and maintain efficient operations! 📅🌈
• Tech Savvy: Stay updated on communication technologies and ensure the team is equipped with the tools they need! 💻🚀

If you’re excited to add your spark to Mama Shelter Dubai, we’d love to hear from you! Let’s elevate our communication game and make every call a delightful experience! 💖✨

Qualifications

MADE FOR YOU? ONLY IF…

• You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky. 💪
• You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest. 🌟
• Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here! 🔍
• You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time. 🙌
• Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts. ⚖️
• You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault. 🗝️

YOUR LITTLE EXTRAS:

• You always follow through: When you commit, you deliver. Every time. 🚀
• Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it. 👥🌟
• Your vibe is positive & approachable: You’ve got that energy that lifts the room, for both your colleagues and guests. 😊
• You know your people: You take the time to get to know your teammates and our guests. Relationships matter. 💬
• You’ve got everyone’s back: We’re all in this together – one big family making magic happen. 🤝✨

Additional Information

We’re sure you know the beat🎶:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama or online, be ready!
(chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.