Director of Rooms

Company Description

We are looking for a Director of Rooms to  join our team at The Hoxton, Dublin

The Hoxton is gearing up to open its very first hotel in Ireland in the beautiful capital city of Dublin. This coastal city is steeped in history, packed with green parks and brought to life through music, art and the best social eating and drinking. We’ll be calling central Dublin home but first we need to pull together a team to help us bring the Hox to this new market.

The Hoxton, Dublin will be home to 129 bedrooms of varying sizes, a lobby bar, historic bar, large ground floor restaurant and lobby restaurant, in addition to another first for us - a nightclub. We are now looking for an experienced Director of Rooms to join our team and play a crucial part in successfully launching our brand in this new neighbourhood. Reporting to the General Manager, you’ll be responsible for the overall management of our front office, maintenance and housekeeping teams to ultimately ensure our guests are having a great and unique experience with us.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• To take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded.
• To ensure that all hotel standard operating procedures are trained and adhered to.
• To own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line.
• To own all quality evaluation processes and strive to improve all qualitative metrics.
• To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
• To pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping, maintenance, and front office.
• Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
• To coach and develop the team, ensuring that they are well motivated and informed.
• To set stretching yet realistic objectives for the team, monitoring these and providing regular feedback.
• To be ultimately accountable for delivering projects that involve housekeeping, maintenance and front office teams.
• To pro-actively project manage any changes in policies and procedures for housekeeping, maintenance and front office.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• To ensure all health and safety procedures and policies are adhered to at all times.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• You are an experienced, commercially savvy operator and have prior experience in a similar role.
• You are comfortable with the strategic as well as day to day detail.
• You have a high level of verbal and written communication skills, and computer skills.
• You have experience of Micros Fidelio Opera, and KnowCross.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.