Groups, Billing and Rooming Coordinator
SLS - Barcelona
Company Description
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
Job Description
What you’ll do
We are looking for a Groups, Billing and Rooming Coordinator to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Sales, you will be responsible for managing group bookings, handling billing processes, and coordinating room assignments.
- Coordinate all group reservations and serve as the main point of contact for group organizers, ensuring all requirements and preferences are met or exceeded.
- Manage room blocks and monitor group reservations to ensure accurate and timely updates.
- Prepare and distribute rooming lists to relevant departments, ensuring all special requests are handled and details are accurate and up to date.
- Prepare and process group billing, reviewing and verifying all charges.
- Charge any incidentals the group incurs in-house.
- Generate invoices and ensure timely distribution to clients, addressing any billing inquiries or discrepancies promptly.
- Provide exceptional customer service, addressing any concerns or issues promptly.
- Maintain organized records of group bookings, rooming lists, and billing information.
- Review invoices on a daily basis whilst the group is in-house and ensure that all PM´s are closed on checkout of the group if no credit is applicable.
- Provide feedback and support to all departments as required.
- Participate as a team player with all departments.
Qualifications
What we are looking for...
- Degree in Hotel Management or related field.
- +2 years of experience in hospitality/luxury Events or Sales department.
- Ability to multitask, work in a fast-paced environment and have a high-level attention to detail and organizational skills.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You are an excellent relationship builder and make people feel good - your team, guests and colleagues alike. You make a positive impact.
- Innovative and insightful.
- You take ownership of important issues, solve problems, and make effective decisions.
- You learn quickly and adapt to SLS’s unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What's in it for you...
The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.
