Outlet Supervisor

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

We are seeking an enthusiastic and detail-oriented Outlet Supervisor to join our team in Rixos Marina Abu Dhabi. As an Outlet Supervisor, you will play a crucial role in ensuring smooth operations and exceptional customer service in our food and beverage outlet.

• Oversee daily operations of the food and beverage outlet, ensuring high standards of service and customer satisfaction
• Train, motivate, and supervise staff to maintain excellent performance and adherence to company policies
• Monitor and maintain quality control for all food and beverage items served
• Handle customer inquiries, feedback, and complaints promptly and professionally
• Manage inventory, place orders, and control costs to meet budgetary goals
• Ensure compliance with health, safety, and hygiene regulations
• Collaborate with kitchen staff to maintain menu quality and consistency
• Prepare staff schedules and manage time-off requests
• Conduct regular staff meetings to communicate updates and address concerns
• Assist in implementing marketing initiatives to drive sales and customer loyalty
• Perform administrative tasks such as reporting, record-keeping, and cash management

Qualifications

• Proven experience in restaurant or food and beverage outlet operations, with at least one year in a supervisory role
• Strong leadership skills with the ability to train, motivate, and manage a team effectively
• Excellent customer service skills and a passion for delivering exceptional dining experiences
• Thorough knowledge of food and beverage service standards and practices
• Understanding of health, safety, and hygiene regulations in the food service industry
• Strong problem-solving abilities and decision-making skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Fluency in English; knowledge of Arabic is a plus
• Relevant education in Hospitality Management or a related field is preferred