IT Specialist

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Support the IT Supervisor/Manager with the installation, maintenance, and operation of hotel IT hardware and software.
• Provide first- and second-level support for PCs, peripherals, software, mobile devices, and telecommunications systems.
• Manage and maintain CCTV systems and assist with IT security and technology asset management.
• Troubleshoot hardware, software, network, Wi-Fi, Internet, and IP telephony issues, escalating complex problems when required.
• Install and configure desktops, applications, patches, peripherals, and network drives; perform PC moves, additions, and changes.
• Monitor daily backups, system interfaces, servers, hardware, and system logs.
• Maintain accurate IT asset inventories, hardware records, service-call logs, and sufficient stock of IT supplies.
• Install and test approved software and system updates across hotel IT systems.
• Coordinate and supervise third-party IT contractors and service providers.
• Support telecommunications equipment, structured cabling, and related technical requirements.
• Provide support for hotel hospitality systems such as Opera, Micros, Fidelio, SunSystems, Oasys, and other approved applications.
• Handle IT-related phone enquiries and provide friendly, professional support to all users.
• Follow Rixos policies, procedures, brand standards, security requirements, and appearance and hygiene guidelines.
• Demonstrate a professional attitude and consistently deliver courteous and efficient IT support.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–2 years of experience in IT support, preferably within the hospitality industry.
• Good knowledge of computer hardware, software, Windows, networking, LAN/Wi-Fi, and IP telephony.
• Basic understanding of CCTV, telecommunications, data communication, and IT security.
• Familiarity with hospitality systems such as Opera, Micros, Fidelio, SunSystems, and Oasys is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer-service skills.
• Ability to work independently and as part of a team.
• Good organizational skills with the ability to manage multiple tasks and priorities.
• Professional appearance, positive attitude, and commitment to Rixos standards and values.