Daily Worker – Guest Relation Officer
25hours Hotels - South Jakarta
Company Description
PARADISE OF PARADOXES.
25hours Hotel Jakarta The Oddbird is where business meets pleasure, the city meets the sky, and no two days look quite the same. Rising above Ashta Mall in the heart of SCBD, the property features 210 rooms, 135 serviced apartments, lively restaurants and bars, wellness spaces, and creative corners designed for curious travelers and locals alike.
The latest addition sits on the 52nd floor, home to two penthouses, The Loft and The Proper One, as well as BAR-i, an exclusive-access bar overlooking Jakarta’s skyline.
Job Description
Front Office Operations
- Assist guests with check-in, check-out, cashiering, and room key issuance.
- Prepare guest arrivals by reviewing arrival lists, updating systems, and arranging welcome amenities for VIPs and repeat guests.
- Deliver excellent guest service by recognizing members, repeat guests, and VIPs while ensuring their needs are met.
- Coordinate with other hotel departments to fulfill guest requests efficiently.
- Maintain accurate guest records, including repeat guest history and reservations.
- Promote hotel facilities, food & beverage outlets, and inter-hotel services to maximize revenue.
- Handle guest inquiries, complaints, phone calls, mail, and messages professionally and courteously.
- Ensure guest privacy and confidentiality, monitor credit matters, and report suspicious activities to Security or the Duty Manager.
- Maintain thorough knowledge of hotel services, facilities, and emergency procedures, and attend required briefings and training sessions.
- Uphold professional standards by reporting to work on time in proper uniform, maintaining excellent grooming and hygiene, and performing other duties assigned by management.
Qualifications
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Minimum 1 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
Additional Information
In compliance with employment laws in Indonesia, this position is only open to Indonesians.
