Director of Learning & Development

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Aligns current training and development programs to effectively impact key business indicators.
• Develops specific training to improve service performance.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Develop and share training best practices.
• Coordinates strategies across units to ensure cohesiveness and consistency.
• Drives efforts to improve operational efficiencies across properties.
• Translates business priorities into property Training strategies, plans and actions.
• Partners with Director of Human Resources to ensure that property training strategies, plans and actions are in alignment with regional training strategies and the overall strategic Human Resources Department framework for the organization.
• Partners with property Human Resources Manager train Human Resources team members who demonstrate strong functional expertise, creativity and leadership to meet the employee’s relations needs of the property.
• Driving for results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required.
• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members
• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others.
• Ensure that assistance is provided to solve employee problems.
• Ensure that career plans are made for employees.
• Establish a performance assessment system and ensure its continuity.
• Take part in the Emergency Response Teams.
• To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
• To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
• To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
• Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: Bachelor`s degree or 2-years degree from an accredited university in Human Resources, Business Administration, or related major
• Experience: 4 years’ experience in the Training, management operations, or related professional area.
• Foreign Language: Excellent level of English to be able to write reports according to international standards.
• Courses and Training: Sufficient theoretical and practical background. Prior attendance in courses and seminars in the field.
• Computer Literacy: MS Office applications.
• Skills: Communicating effectively in writing as appropriate for the needs of the audience. Is familiar with other processes that affect the job. Is responsible for managing and/or implementing sub-process. Expected to integrate and coordinate an important unit of the facility.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.