Assistant Restaurant Manager (Breakfast Service)
Mama Shelter - Cape Town
Company Description
MAMA?
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
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Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent.
Job Description
🌟 THE MISSION
You are the early heartbeat of Mama’s restaurant experience 🍳✨🔥
As Assistant Restaurant Manager (Breakfast), you bring calm control, energy, and precision to the most important meal of the day—ensuring every morning starts the Mama way: smooth, vibrant, and full of personality.
You are present on the floor from the very first guest, supporting the team in real time and making sure breakfast service feels effortless, welcoming, and consistent ☀️💫
💫 Here’s what you’ll be responsible for:
🍳 Breakfast Guest Experience Champion
- Support delivery of a warm, energetic, and seamless breakfast experience
- Engage with guests in the morning, creating a welcoming and memorable start to their day
- Handle guest feedback quickly, positively, and with a calm, solutions-focused approach
⚡ Morning Operations Leader
- Support daily breakfast operations including setup, service, and handover to lunch team
- Ensure smooth coordination between kitchen, bakery, and service teams
- Maintain strong service flow, cleanliness, and readiness during peak morning periods
📊 Commercial Support Driver
- Support achievement of breakfast revenue, covers, and upselling opportunities
- Help monitor wastage, stock usage, and efficiency during morning service
- Encourage strong service rhythm that supports speed and profitability
👥 Team Support & Floor Leadership
- Lead from the floor during breakfast service, supporting and guiding the team in real time
- Assist with briefing, organisation, and motivation of early shift teams
- Help build confidence, consistency, and positive energy in the morning team
🤝 Collaboration Partner
- Work closely with Culinary, Bakery, and FOH teams to ensure smooth breakfast execution
- Support coordination of high-volume service periods and weekend peaks
- Ensure alignment between product delivery and Mama’s guest experience standards
🛎️ Standards Keeper
- Maintain Mama’s service standards across all breakfast touchpoints
- Ensure cleanliness, presentation, and setup are consistently on point
- Support adherence to brand standards, hygiene, and service timing
🎉 Energy & Morning Atmosphere Driver
- Set the tone for the day through calm, positive, and structured leadership
- Create a breakfast environment that feels easy, welcoming, and well-orchestrated
- Ensure the team starts strong and stays focused throughout service ☀️💫
✨ WHAT SUCCESS LOOKS LIKE
- A smooth, efficient breakfast service with strong guest satisfaction
- A confident morning team delivering consistent, warm service
- High-quality guest feedback and strong repeat breakfast visitation
- A seamless handover into lunch service with no disruption
Qualifications
🌟 MADE FOR YOU… ONLY IF ✨
- You have solid Food & Beverage experience in hospitality 🍽️🏨
- You are comfortable working early shifts and high-volume breakfast service ⚡
- You come from lifestyle, luxury, or hotel dining environments ✨
- You are calm under pressure and highly organised in fast-paced operations 🛠️
- You are a natural floor leader who supports and guides teams 👥💫
- You are commercially aware with a good understanding of service efficiency 📊💰
- You are passionate about guest experience and starting the day right 💖
- You communicate clearly and lead with positivity 💬🤝
- You enjoy being actively present on the floor, not behind a desk 🍳🔥
🎯 YOUR LITTLE EXTRAS
- Breakfast or all-day dining experience? Big plus 🏗️✨
- Pre-opening experience? Even better 🌍
- You know how to turn early mornings into smooth, memorable service moments ☀️🔥
- You bring structure, energy, and Mama personality every day 🎶💫
Additional Information
Next, we're sure you know the tune 🎶:
- First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
- First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
- Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
- Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.
