Food & Beverage Director

Company Description

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. 

Job Description

🌟 THE MISSION

You are the heartbeat of Mama’s dining and drinking experiences 🍸🍽️✨ — the creative force behind every restaurant, bar, and social moment.

As our Director of Food & Beverage, you don’t just run outlets—you create energy, atmosphere, and unforgettable experiences that keep guests coming back for more 🔥

You lead from the floor, not the office, turning every service into a show and every team member into a performer 🎶💫

Here’s what you’ll be responsible for:

• F&B Visionary 🍽️✨
  Define and deliver a bold, creative, and commercially strong F&B strategy aligned with Mama’s lifestyle concept
  Bring innovation to menus, concepts, events, and activations
• Experience Curator 🍸💖
  Create vibrant dining and bar experiences that reflect the energy of Cape Town and Mama’s brand personality
  Ensure every guest experience is memorable, social, and shareable
• Operations Leader ⚡🏨
  Oversee all F&B outlets including restaurants, bars, events, and in-room dining
  Ensure smooth daily operations, high service standards, and consistency across all venues
• Commercial Driver 📊💰
  Maximize revenue, profitability, and cost control across all F&B operations
  Monitor performance, budgets, and KPIs while driving sustainable growth
• Team Inspirer 👥💫
  Lead, coach, and develop large, diverse F&B teams
  Build a high-energy, motivated culture focused on service excellence and personality
• Collaboration Champion 🤝🎶
  Work closely with Culinary, Rooms, Sales, and Marketing teams to create integrated guest experiences
  Align F&B activations with hotel events and brand storytelling
• Quality & Standards Guardian 🛎️🎯
  Maintain Mama’s signature standards across service, product, presentation, and ambiance
  Ensure consistency while keeping creativity alive
• Event & Activation Leader 🎉🔥
  Drive events, pop-ups, themed nights, and activations that position Mama as a social hotspot
  Make every moment visible, exciting, and profitable

Qualifications

MADE FOR YOU… ONLY IF ✨

• You have strong senior Food & Beverage leadership experience in hospitality 🍽️🏨
• You come from lifestyle, luxury, or high-volume experiential brands ✨
• You are a natural leader who inspires, motivates, and develops large teams 👥💫
• You are commercially sharp with strong understanding of revenue, cost control, and profitability 📊💰
• You thrive in fast-paced, high-energy environments ⚡
• You are highly operational and love being present on the floor 🛠️
• You have strong communication and stakeholder management skills 💬🤝
• You are creative, innovative, and passionate about guest experience 💖
• You can manage multiple outlets, concepts, and activations with ease 🎶🍸

YOUR LITTLE EXTRAS 🎯

• Pre-opening experience? Big plus 🏗️✨
• Multi-outlet or lifestyle brand experience? Even better 🌍
• You know how to turn F&B into a destination, not just a department 🍸🔥
• You bring bold ideas, energy, and Mama personality every day 🎶💫

Additional Information

Next, we're sure you know the tune 🎶:

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
• Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! 
• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.