Reservation Agent – 25hours Hotels & The Hoxton (m/f/d)

Company Description

Ennismore is the management company of 16 unique hotel brands and manages all Ennismore hotels in the DACH region from its base in Hamburg – including the 25hours Hotels and The Hoxton. The central room reservation looks after a total of 13 hotels in the cities of Hamburg, Frankfurt, Berlin, Munich, Zurich, Vienna, Cologne and Düsseldorf.

The 25hours Hotels are extraordinary, individual hotels that inspire an urban, style-conscious audience with surprisingly uncomplicated hospitality.

The Hoxton, a series of open-house hotels, draws inspiration from the diversity and originality of the surrounding neighborhoods.

You will be the face of these two brands and represent them in the market.

Are you looking for a healthy work-life balance and are you ready for a 4-day week?

Then become part of our team! Join us!

Job Description

How does your working day look like ...

• With your organizational skills, you process individual reservations and ensure that every request is handled smoothly.
• With your professional and solution-oriented manner, you always find the right words to process feedback and requests from guests.
• Even when the phone is ringing and emails are coming in at the same time, you stay on top of things and work efficiently.
• Your charming nature not only delights guests, but you also love to use your sales skills in a targeted manner and score points successfully.

Qualifications

Your personality counts more than your CV ...

• You have already gained valuable experience in the hotel or hospitality industry and feel at home in the world of hospitality and service.
• You speak German and English fluently – communication is your strength.
• You love being a salesperson and a host at the same time, inspiring every guest.
• Attention to detail and high quality standards are a matter of course for you.
• In addition to your skills, you bring your unique character and charm to the table.

Additional Information

What's in it for you ...

• Work as a full-time team member only 4 days a week with full pay and the same vacation entitlement
• Get to know our 25hours Hotels and stay up to 10 nights a year for free as an employee
• Explore The Hoxton Hotels in Berlin and Vienna with one free night's stay each.
• As part of Ennismore, enjoy generous discounts when visiting our bars and restaurants and when booking hotel rooms around the world.
• Benefit from great offers from our numerous partners.
• Be part of our colorful employee parties and much more...