Director of Operations

Company Description

The Dominick is a luxury, Five Diamond, Four Star hotel in the Soho neighborhood of New York City.

The Director of Operations is a key member of the Executive Committee and plays a critical leadership role in driving operational excellence across the hotel. Reporting directly to the General Manager, this leader oversees day-to-day operations across Rooms, Food & Beverage, and other operational departments to ensure a seamless, high-touch luxury guest experience.

The Director of Operations partners closely with department heads to align operational strategy with the hotel’s financial, service, and brand objectives. This role requires a dynamic leader who can inspire teams, optimize operational performance, and consistently deliver elevated service standards that reinforce guest loyalty and brand reputation.

Job Description

What you'll do...

• Provide strategic leadership and operational oversight for all hotel operations including Rooms Division, Food & Beverage, and guest-facing departments.
• Lead and mentor department heads to ensure consistent execution of luxury service standards and operational efficiency.
• Ensure a consistently exceptional luxury guest experience across all touchpoints.
• Anticipate and coordinate special guest needs, preferences, and VIP experiences in collaboration with operational leaders.
• Actively engage with guests to build relationships, resolve issues proactively, and cultivate repeat business and brand loyalty.
• Monitor departmental performance metrics, forecasting, labor productivity, and operational expenses.
• Identify opportunities to enhance operational efficiencies while maintaining elevated service standards.
• Ensure alignment between Rooms and Food & Beverage operations to deliver a seamless guest journey throughout the property.
• Foster an engaged, high-performing leadership team through coaching, mentoring, and professional development.
• Ensure compliance with company policies, safety standards, and hospitality best practices

Qualifications

What we are looking for...

• Proven leadership experience in luxury or lifestyle hospitality operations, Four Star/Five Diamond property.
• Minimum 1-year experience as a Hotel Manager.
• Strong background in both Rooms Division and Food & Beverage operations.
• Demonstrated ability to lead large teams and manage multiple operational departments.
• Exceptional guest service mindset with a passion for creating memorable experiences.
• Strong financial acumen and operational problem-solving skills.
• Excellent communication, leadership, and organizational capabilities.
• Strong communication and interpersonal skills.
• Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.

Additional Information

Benefits include:

• 401(k) with company matching
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Life insurance
• Employee Assistance Program (EAP)
• Paid time off
• Employee referral program

What’s in it for you…

• The opportunity to embark on an exciting career in a company that is taking off!
• Ennismore’s values and fast-growing environment
• To help define global brands and have a direct impact on the guest experience
• The opportunity to be yourself and collaborate with other bright minds in an open and innovative culture that values creativity
• The opportunity to challenge the norm and work in a rewarding environment, building global brands Lots of opportunity to progress and switch it up as part of a global family of brands
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work

Job Type: Full-time

Pay: $130,000.00 - $175,000.00 per year

Bonus eligible