Front Office & Reservations Coordinator (m/f/d)
25hours Hotel The Royal Bavarian, Bahnhofpl. 1, 80335 München, Germany
Company Description
The 25hours Hotel The Royal Bavarian is located in the heart of Munich with perfect connections to public transportation. Our colleagues appreciate the cross-departmental cooperation characterized by relaxed interaction and flat hierarchies. At the monthly Royal Birthday Bash, onboarding of new employees or team outings, we celebrate in typical Bavarian and typically royal style.
From check-in to “See you again”: our 10-strong team at the 25hours Hotel The Royal Bavarian reception ensures guests are happy from their first moment there till their last. We’re looking forward to welcoming you as Front Office & Reservations Coordinator (m/f/d).
COME AS YOU ARE & SHOW HOW YOU CARE ...
... in a 4-day-workweek.
Enjoy 3 days off every week and the opportunity to organize your free time more flexibly!
Job Description
How does your working day look like ...
- You review and process reservations to ensure that every booking is correctly recorded in the system.
- You check arrivals for the upcoming days, identify special requests early on, and prepare the team accordingly.
- You keep an eye on credit cards and guarantees and make sure our bookings are properly secured.
- You handle administrative tasks in the Front Office and Reservations – working in a structured, efficient way and with great attention to detail.
- You monitor our TrustYou reviews and online platforms and support the handling of guest feedback.
- When things get busy at the reception desk, you step in operationally at the Front Office and support the team in guest interactions.
Qualifications
Your personality counts more than your CV ...
- You have completed training in the hotel industry, gained professional experience and speak fluent German and English
- You work independently, are reliable and always think one step ahead
- You are a team player, think in a solution-oriented manner and are also willing to lend a hand
- You are a doer – and even if you do it wrong sometimes, you openly admit it
- You bring not just bringing your abilities, but also your character
Additional Information
What's in it for you ...
- Only work 4 days a week as a full-time team member without payment or holiday reduction
- Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more ...
