e-Commerce Manager

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

As E-Commerce Manager, you will manage and execute the Rixos corporate e-commerce strategy at property level, ensuring optimal online visibility, strong OTA performance and continuous website optimisation to maximise revenue and profitability.

You will work closely with Revenue, Corporate Marketing and Digital teams to ensure our online presence converts interest into bookings.

E-Commerce Strategy & Revenue Growth

• Manage and oversee the Rixos corporate e-commerce strategy at property level

• Drive activation and optimisation of Online Travel Agency (OTA) channels to maximise online revenue and profitability

• Provide local market insights and strategic recommendations to hotel leadership and corporate e-commerce teams

• Manage day-to-day e-commerce priorities and ensure alignment with revenue strategy

OTA & Content Management

• Proactively manage and update hotel content across all OTAs

• Handle content requests from agencies and ensure brand consistency

• Optimise property listings to improve visibility, engagement and conversion

Website Optimisation & Customer Journey

• Continuously review and enhance the functionality and user experience of the hotel website

• Identify opportunities to improve the online booking journey

• Recommend and implement enhancements that drive higher conversion rates

Digital Marketing Collaboration

• Partner with Digital Marketing to execute online campaigns, including:

  • Search engine marketing (SEM)

  • Email marketing campaigns

  • Mobile marketing

  • Social media campaigns

• Use performance analysis tools such as Google Analytics, Google Ads, Google Trends and other analytics platforms to ensure campaigns are launched through the right channels at the right time

• Collaborate with approved external agencies to develop impactful online and offline advertising initiatives

Performance Monitoring & Reporting

• Track campaign performance and digital metrics to optimise ROI

• Analyse display results and continuously refine strategies

• Monitor and report regularly on TripAdvisor Popularity Rankings

• Conduct ongoing competitor analysis and stay ahead of digital and e-commerce trends

Qualifications

What We’re Looking For

• Strong commercial mindset with a revenue-driven approach

• Proven experience in hospitality e-commerce or digital marketing

• Deep understanding of OTA management and optimisation

• Strong analytical skills with ability to translate data into action

• Experience with Google Analytics, Google Ads and digital performance tools

• Excellent stakeholder management and cross-functional collaboration skills

• Proactive, strategic thinker who identifies opportunities before competitors do

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.