Cabana Host / Guest Relations Host (Seasonal)
Rixos - Lusail
Company Description
Rixos Premium Qetaifan Island North
Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.
Job Description
Cabana Host / Guest Relations Host (Seasonal)
The Cabana Host / Guest Relation Host is responsible for delivering exceptional guest service by attending to the needs of cabana guests throughout their visit. This includes setting up cabanas, greeting guests, taking and delivering food and beverage orders, maintaining cleanliness, and ensuring a relaxing and enjoyable experience for all guests.
- Welcome guests to their cabana with a friendly, professional attitude.
- Provide a detailed overview of amenities and services available.
- Respond promptly to guest requests and resolve any issues.
- Prepare cabanas prior to guest arrival.
- Ensure cabanas remain clean, orderly, and stocked throughout the day.
- Report any maintenance issues to the appropriate department.
- Take food and drink orders accurately and promptly.
- Deliver orders in a timely manner while maintaining excellent presentation and customer service.
- Coordinate with food and beverage staff or runners to ensure efficient service.
- Monitor guest behavior for safety and comfort, alerting lifeguards or security as needed.
- Follow all waterpark safety guidelines and health regulations.
- Communicate effectively with other team members, supervisors, and departments to ensure a seamless guest experience.
- Assist with other areas of guest services or operations as needed.
Qualifications
- Secondary / High school education
- Prior customer service or hospitality experience preferred.
- Strong communication and interpersonal skills.
- Good proficiency in English language.
- Ability to communicate in Arabic and/or Russian would be an added advantage
- Ability to multitask and remain calm under pressure.
- Physical ability to stand for long periods, lift supplies, and work outdoors in various weather conditions.
