Night Manager
Hyde - Perth
Company Description
HYDE Perth is preparing to make its grand debut – bringing the signature HYDE energy to the vibrant heart of Western Australia. This bold and stylish new opening will embody the spirit of the HYDE brand: luxurious yet laidback, sophisticated with a festival soul.
HYDE is embracing an evolved brand identity that is all about a festival vibe with music at its core. HYDE perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner. HYDE is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.
Job Description
As our Night Duty Manager, you’ll be the go-to leader overseeing the entire hotel operation overnight. You’ll ensure a smooth, safe, and service-driven environment while supporting late arrivals, early departures, guest needs, and any unexpected situations that arise after hours. You’ll play a key role in ensuring the hotel is polished, prepared, and ready for a seamless handover each morning. If you thrive at night, lead with calm confidence, and love crafting unforgettable guest moments, this role is for you.
Main Functions
- Be the primary point of contact for all guests overnight—handling check-ins, check-outs, and guest requests with professionalism and warmth.
- Resolve guest concerns calmly and confidently, ensuring positive outcomes and follow-up.
- Oversee nightly operations across Front Office, Housekeeping, and Engineering.
- Conduct property walkthroughs, ensuring safety, security, cleanliness, and brand standards.
- Respond to emergency or security situations in line with established procedures.
- Support or complete Night Audit tasks, including daily reconciliations and report preparation.
- Review logs, incident reports, and handover notes for clear morning communication.
- Lead, motivate, and guide the overnight team, ensuring high service delivery and readiness for morning operations.
Qualifications
- Minimum 2 years' supervisory or management experience in Front office in luxury or upper-scale hotel operations, ideally in overnight role.
- Strong decision-making and problem-solving skills, with the ability to remain composed under pressure.
- Confident leadership style with the ability to guide a small team independently.
- Experience with PMS systems (Opera Cloud preferred) and audit/financial processes.
- Excellent communication skills and a guest-first mindset.
- Able to work overnights, weekends & public holidays.
- Confidence in emergency response (Chief Warden/First Aid experience highly regarded).
- Current RSA and First Aid certifications or willing to obtain.
- Full, unrestricted Australian working rights.
Additional Information
Ready to Make Your Mark?
If you’re energised by people, thrive in a buzzing hotel environment, and want to build your career with the fastest growing global lifestyle brand, we’d love to hear from you.
Apply now and be part of the HYDE Perth opening team.
