Night Audit / Relief Night Manager (M/F/NB)
JO&JOE - Auckland
Company Description
JO&JOE is a brand created in 2017. Our ‘open houses’ combine the comfort of a hotel with the friendliness of a youth hostel. Caring, colourful, open living spaces. Ideally located in international cities, our hostels offer an experience for travellers AND locals (rooftops, restaurants, bars, events, designer rooms at affordable prices). Each JO&JOE is unique, with a community rooted in neighbourhood life. We believe that travelling is not about affordability, but about being open-minded and wanting to meet new people. We're just waiting for you.
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Our commitment to diversity and inclusion:
JO&JOE is an inclusive company, and our ambition is to recruit and promote diverse talent. Our adverts are gender-neutral; the masculine gender is used here to simplify the text.
Job Description
JO&JOE is a new hostel in Auckland! And is looking for its next Night Audit / Relief Night Manager.
Come and write a page in the history of JO&JOE, by being part of the opening team! The Night Audit / Relief Night Manager is a dual-role night owl who keeps our records sharp while the city sleeps.
Why you?
None of these night-time missions will scare you:
- Mission 1: Be the main point of contact for guests overnight, handling check-ins, check-outs, and late-night queries with a warm, professional attitude.
- Mission 2: Ensure the safety and security of guests, staff, and the property during the night shift.
- Mission 3: Respond calmly and efficiently to emergencies or incidents, following established procedures.
- Mission 4: Coordinate with housekeeping and maintenance to ensure public areas are tidy and ready for the next day.
- Mission 5: Complete nightly financial audits, reconcile transactions, and prepare handover reports for the morning team.
- Mission 6: Step into the Night Manager role with confidence, supporting the team, resolving issues, and keeping operations smooth while they’re off duty.
- Mission 7: Uphold JO&JOE’s standards of service, hospitality, and community spirit, even in the quiet hours.
Qualifications
Because you’ve got it in you:
- Previous experience in hospitality, especially in front office or night audit roles, is a big plus.
- You’re confident working independently and making sound decisions during quiet hours.
- Calm, friendly, and professional under pressure, especially when handling guest queries or unexpected situations.
- You’ve got a strong sense of responsibility and attention to detail, especially when it comes to financial audits and reporting.
- You follow safety, security, and emergency procedures with precision.
- You’re eager to learn, grow, and contribute to a vibrant team culture.
YOUR LITTLE EXTRAS ARE:
- Experience with property management systems is a plus (We use MEWS).
- Language required: English
Additional Information
We're sure you know the song:
- First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat.
- Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment Team, give you an appointment! Be strong!
- Last verse: Naturally, you'll hear back from us whether it's 👎 or 👍.
JO&JOE Benefits:
- Staff meal while on shift
- Uniform provided and laundered
- International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
- Family & Friends Hotel Discounts
- Opportunities for further development and worldwide career progression within Ennismore/ Accor
- Annual reward of a free night's accommodation at the hotel and additional perks!
Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.
