Guest Experience Agent

Company Description

OUR HABITAS is an experience-led global hospitality group dedicated to building and activating hotels in inspiring destinations, with community at the heart of our mission. With exciting upcoming openings in Todos Santos, Santa Teresa, and Los Cabos, we aim to create extraordinary experiences that positively impact lives by fostering deeper human connections. Join us in our commitment to redefining hospitality and enriching the travel experience.

Job Description

The Guest Experience Agent is responsible for providing exceptional service to guests from arrival to departure, address guest inquiries and complaints, and ensure a smooth and memorable stay. The role requires strong communication skills, attention to detail, and a passion for hospitality.

Key Duties:

• Respond to guest requests and resolve issues promptly

• Coordinate with other departments to fulfill guest needs

• Assist in arranging guest itineraries and tours

• Provide information and recommendations about local attractions, dining, and events

• Promote hotel services and amenities

• Maintain a professional and welcoming environment at all times

Qualifications

• Experience:

  • 1 year in customer service or guest relations roles, preferably in hospitality

• Skills:

• Excellent communication and interpersonal skills

• Strong problem-solving and conflict resolution abilities

• Good knowledge of the local area (attractions, restaurants)

• Proficiency in English (additional languages are a plus)

• Flexibility to work shifts

• Professional appearance and positive attitude

• Someone who understands, celebrates and embraces Our Habitas brand values.

• Attention to detail and commitment to guest satisfaction