Door Attendant

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a dedicated and customer-focused Door Attendant to join our team at our prestigious hotel in Phu Quoc, Vietnam. As a Door Attendant, you will play a crucial role in ensuring our guests receive a warm welcome and exceptional service throughout their stay.

• Greet and welcome guests upon arrival, offering a friendly and professional first impression of our hotel
• Assist guests with luggage handling, ensuring prompt and efficient service during arrival, stay, and departure
• Manage the hotel's main entrance, including opening doors and directing guests to appropriate areas
• Operate the valet parking service, safely parking and retrieving guests' vehicles
• Issue and control guest room key cards, maintaining strict security protocols
• Respond promptly to guest enquiries, complaints, and requests, liaising with other departments as necessary
• Maintain a clean, safe, and organised lobby and entrance area
• Provide information about hotel facilities, local attractions, and transportation options
• Update and review the daily logbook, ensuring smooth communication between shifts
• Adhere to all hotel safety and security procedures, including fire safety and first aid protocols
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a smart and well-groomed appearance at all times

Qualifications

• University degree in any field
• Minimum of 1 year experience in a similar hospitality role, preferably a high volume luxury hotel or resort environment
• Excellent communication and interpersonal skills
• Fluency in English; knowledge of Vietnamese or other languages is advantageous
• Strong customer service orientation with a friendly and approachable demeanour
• Keen attention to detail and ability to multitask in a fast-paced environment
• Physical fitness to handle luggage and assist guests with mobility needs
• Flexibility to work in shifts, including weekends and public holidays
• Basic computer skills for handling guest information systems and key card management
• Knowledge of hotel operations and procedures
• Ability to remain calm and professional under pressure
• Willingness to work in a tropical island environment

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.