Laundry Supervisor

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a detail-oriented and efficient Laundry Supervisor to join our team in Phu Quoc, Vietnam. The successful candidate will be responsible for overseeing the daily operations of our hotel's laundry department, ensuring high standards of cleanliness and service quality.

• Supervise and coordinate laundry operations, ensuring adherence to hotel standards and procedures
• Manage and maintain laundry equipment, ensuring proper set-up, maintenance, and adherence to operating instructions
• Oversee the correct and economical use of laundry chemicals, ensuring proper storage and compliance with environmental procedures
• Maintain appropriate linen and laundry par stocks
• Train and supervise laundry staff on proper textile care and handling techniques
• Conduct regular quality checks on linens and uniforms, recommending replacements when necessary
• Ensure efficient linen distribution to hotel floors and outlets
• Manage the proper handling and distribution of guest, manager, and employee uniforms
• Prepare and maintain accurate records of chemical consumption and monthly productivity reports
• Collaborate with other departments to ensure smooth hotel operations
• Handle guest complaints professionally and efficiently
• Conduct daily briefings with the laundry team to review tasks and activities
• Participate in staff training, development, and motivation initiatives
• Ensure compliance with health and safety regulations in the laundry area

Qualifications

• Diploma or degree in Hotel Management or a related field
• Minimum of 2 years' experience in a supervisory role within a high volume luxury hotel or resort laundry department
• Fluent in English, with excellent communication skills
• Comprehensive knowledge of laundry equipment, chemicals, and processes
• Strong understanding of textile care and maintenance
• Proven leadership and team management abilities
• Excellent organisational and time management skills
• Ability to work efficiently in a fast-paced environment
• Strong problem-solving and decision-making capabilities
• Keen attention to detail and commitment to quality
• Proficiency in using laundry management software and Microsoft Office suite
• Flexibility to work varying shifts, including weekends and holidays
• Physical stamina to stand for extended periods and lift moderate weights

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.