Front Office Team Leader

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an enthusiastic and professional Front Office Team Leader to join our esteemed hotel in the beautiful island of Phu Quoc, Vietnam. As a crucial member of our management team, you will play a pivotal role in ensuring exceptional guest experiences whilst leading and motivating our front office team.

• Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment
• Oversee daily front office operations, ensuring efficient check-in and check-out processes
• Deliver outstanding customer service, addressing guest enquiries and resolving issues promptly and professionally
• Collaborate with other departments to ensure seamless guest experiences throughout their stay
• Train and mentor front office staff, promoting their professional development and enhancing team performance
• Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
• Manage shift schedules and allocate tasks effectively to maximise team productivity
• Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions
• Implement and maintain standard operating procedures for front office operations
• Assist in managing the department's KPIs and achieving financial targets
• Stay updated on local events and attractions in Phu Quoc to provide knowledgeable recommendations to guests

Qualifications

• Proven experience in a front office or reception role within a high volume luxury hotel or resort environment
• Pre-opening experience is beneficial 
• Demonstrated leadership skills with the ability to motivate and manage a team effectively
• Excellent communication and interpersonal skills, with fluency in English
• Strong customer service orientation with a friendly and professional demeanour
• Detail-oriented approach with the ability to multitask in a fast-paced environment
• Proficiency in hotel management systems and computer applications
• Problem-solving skills with the ability to make quick, sound decisions
• Knowledge of local attractions and events in Phu Quoc and surrounding areas (desirable)
• Relevant hospitality management qualification (desirable)
• Flexibility to work various shifts, including weekends and holidays
• Cultural sensitivity and ability to work with diverse teams and guests
• Familiarity with Vietnamese culture and customs (advantageous)

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.