Night Manager

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a dedicated and experienced Night Manager to join our team at our prestigious hotel in Phu Quoc, Vietnam. As the Night Manager, you will play a crucial role in ensuring the smooth operation of our hotel during night-time hours, providing exceptional service to our guests and leading the night shift team.

• Oversee and manage all aspects of hotel operations during the night shift
• Ensure the safety and security of guests, staff, and property
• Supervise and support the Front Office team and other departments as required
• Manage guest inquiries, concerns, and complaints promptly and professionally
• Implement and maintain strict procedures for cash handling, accounting, and banking
• Monitor room availability and manage overbooking situations sensitively
• Conduct night audit procedures and prepare daily reports
• Supervise night lobby services, including car parking, portering, room service, and public area cleaning
• Resolve disputes and ensure total guest satisfaction
• Collaborate with other departments to maintain high standards of service and cleanliness
• Train and mentor night shift staff to uphold the hotel's standards and procedures
• Respond to emergencies and make critical decisions when necessary

Qualifications

• Proven experience as a Night Manager or in a similar role within the hospitality industry
• Strong leadership and management skills with the ability to motivate and guide a team
• Excellent problem-solving abilities and decision-making skills
• Proficiency in hotel management software, particularly Opera Cloud
• Advanced computer literacy, including proficiency in Microsoft Excel
• Valid and current First Aid and CPR certification
• Outstanding communication and interpersonal skills
• Meticulous attention to detail and strong organisational abilities
• Flexibility to work night shifts, weekends, and public holidays
• Professional appearance and demeanour, representing our premium brand
• Ability to work independently and remain calm under pressure
• Comprehensive knowledge of hotel operations and procedures
• Fluency in English; knowledge of Vietnamese or other languages is advantageous

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.