Duty Manager

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a highly motivated and experienced Duty Manager to join our team at our prestigious hotel in Phu Quoc, Vietnam. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and maintaining exceptional guest satisfaction levels.

• Oversee the day-to-day operations of the hotel, ensuring all departments work cohesively to deliver outstanding guest experiences
• Act as a role model for staff, demonstrating excellent customer service skills and professional conduct
• Manage and resolve guest complaints and concerns promptly and effectively
• Supervise and support front-of-house staff, including reception, concierge, and housekeeping teams
• Ensure compliance with health and safety regulations, as well as hotel policies and procedures
• Coordinate with various departments to address operational issues and implement improvements
• Handle check-in and check-out procedures, room assignments, and special guest requests
• Monitor and maintain high standards of cleanliness and presentation throughout the hotel
• Assist in training and developing team members to enhance their skills and performance
• Manage shift handovers, ensuring clear communication of important information
• Generate and analyse reports on key performance indicators, occupancy rates, and guest feedback
• Support other areas of the hotel during peak times or as needed

Qualifications

• Proven experience in a similar role within the hospitality industry, preferably in a luxury hotel setting
• Strong leadership skills with the ability to motivate and guide a diverse team
• Excellent interpersonal and communication skills, with the confidence to approach guests and build relationships
• Exceptional problem-solving abilities and a calm demeanour under pressure
• Proficiency in hotel management software (e.g., Opera PMS or similar systems)
• Strong organisational skills with the ability to multitask and prioritise effectively
• Flexibility to work varied shifts, including weekends and public holidays, as per business demands
• Thorough knowledge of hotel operations, guest service standards, and industry best practices
• Excellent command of English, both written and spoken (knowledge of Vietnamese or other languages is a plus)
• Dedication to maintaining high standards of customer service and attention to detail
• Ability to make quick, sound decisions in challenging situations
• Familiarity with local attractions and services in Phu Quoc to assist guests with inquiries

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.