Reservations Manager

Company Description

Mondrian is a way of travel.

With its groundbreaking design and progressive programming, it is a “must-visit” destination for locals and travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, known for innovation and creativity. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. At Mondrian, anything you want is yours—and we do it with an international level of service, everywhere.

Award winning Mondrian Hong Kong is the companies first opening in Greater China featuring 324 guest rooms and suites, two unique F&B outlets, In Room Dining, Art Space and RoofGarden.

Part of Ennismore, a joint venture with Accor, and the world’s fastest-growing lifestyle hospitality company, comprising 17 brands and 2 independent F&B groups. 160+ open hotels with 100+ in the pipeline, and 500+ restaurants and bars with 400+ in the pipeline.

Job Description

Who we are looking for?

We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.

What will you do?
To ensure an efficient and smooth operation of the Reservations Department; following the hotel standard and responsible for team development.

• To handle all guest inquiries and deliver up-to-standard service
• To perform and respond for accurately processing reservations with details, checking availability, and confirming the booking in the reservations system
• To provide excellent customer service following the Hotel’s standards in all emails and phone calls
• To raise and communicate with the team and other departments for any special guest arrangement and request
• To familiarize the information on the Hotel’s facilities, amenities, service, and standard
• To follow and implement the hotel’s strategies
• To perform any other ad hoc tasks, reports, and duties assigned by the supervisor
• To work on shift and be flexible about working on weekends or public holidays

Qualifications

Knowledge and skills

• Certificate / Diploma or above education qualification in Hotel Management, Business Administration, or related field
• Fresh graduates with passion are also welcome
• Relevant experience in the reservations / front office is preferable
• Fluent in English and Mandarin
• Proficiency in Microsoft Office software: Word, Excel and PowerPoint. Knowledge of Opera Cloud is an advantage

Skills

Additional Information

We offer

• Superior remuneration and benefits
• Medical benefits
• Annual bonus
• Travel benefits
• F&B discounts
• Inclusive workspace
• Flexibility at the workplace
• Fast growth opportunities