Hostess

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

Department: Entertainment

Main area: Multi-Court & Kids Club

As a Hostess in the Entertainment Department at Rixos Marina Abu Dhabi, you will be the first point of contact for guests engaging with our Multi-Court and Kids Club facilities. Your primary responsibility will be to handle all bookings and guest inquiries in a warm, professional, and efficient manner, ensuring a smooth and enjoyable experience for families and guests of all ages. You will play a key role in promoting our entertainment offerings and maintaining a friendly and organized environment.

Key Responsibilities:

• Welcome guests warmly and professionally to the Multi-Court and Kids Club areas.

• Manage daily bookings and reservations for all activities, events, and facilities within the assigned areas.

• Handle phone, email, and walk-in inquiries regarding Kids Club programs, court availability, schedules, and special events.

• Maintain accurate records of bookings and participant lists using relevant booking systems or software.

• Coordinate with the Entertainment and Recreation team to ensure smooth activity scheduling and guest flow.

• Provide guests with detailed information about entertainment programs, age requirements, safety guidelines, and facility rules.

• Monitor guest feedback and communicate suggestions or issues to the relevant departments for continuous improvement.

• Ensure a clean, inviting, and child-friendly front desk or reception area.

• Support in organizing and promoting entertainment activities when required.

• Comply with all health and safety regulations, especially those related to children and sports activities.

Qualifications

• Previous experience in guest service, reservations, or front desk roles (experience in hospitality or recreational settings preferred).

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Fluent in English; knowledge of additional languages (especially Arabic or Russian) is an advantage.

• Friendly, approachable, and enthusiastic personality.

• Ability to multitask and remain calm in a fast-paced environment.

• Experience with reservation or booking systems is a plus.

Additional Information

1. Competitive Salary and Compensation:
   • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
2. Training and Development Opportunities:
   • Access to training programs and development opportunities to enhance skills and advance within the company.
3. Career Advancement:
   • Opportunities for career growth and advancement within the Rixos Hotels group.
4. Health and Wellness Benefits:
   • Comprehensive health insurance coverage.
5. Employee Recognition Programs:
   • Recognition programs to acknowledge and reward outstanding performance and dedication.
6. Work-Life Balance:
   • Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
7. Uniforms and Dress Code:
   • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
8. Social Events and Activities:
   • Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
9. Transportation Services:
   • Transportation services.
10. Employee Wellness Programs:
    • Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.