Head Concierge

Company Description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front row.

Job Description

We are seeking a dynamic Head Concierge to lead our Concierge team and deliver unparalleled guest experiences. Reporting to the Rooms Division Manager, this role offers a fantastic opportunity to oversee Concierge operations at SO/ Auckland. Manage a team of under 10 while building your global career portfolio.

This role offers a Annual Salary of $62,400 in a Full Time permanent role – 40 hours guaranteed per week.

• Lead and inspire the Concierge team to deliver exceptional, personalised guest service.
• Supervise front-drive operations, coordinating with other departments where necessary.
• Engage with guests during peak times, promptly addressing needs in public areas.
• Maintain impeccable standards in the luggage rooms and hotel assets.
• Promote hotel amenities and ensure the lobby and driveway remains clean and orderly.
• Review guest feedback with associates to drive continuous improvement.
• Train and coach team members to confidently promote local activities and experiences.
• Develop efficient work schedules aligned with occupancy forecasts alongside the Rooms Division Manager.
• Address guest concerns promptly, collaborating with department heads for resolution.
• Assist in recruitment, seeking team members with strong customer service potential.
• Ensure high standards of appearance, punctuality, and performance within the team.

Qualifications

In order to be successful for this role:

• Must hold a clean, FULL New Zealand driver’s license
• Proven track record in managing and motivating a large team
• Opera Cloud knowledge preferred
• Exposure in a 4 or 5 star hotel environment
• Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout
• Be a skilled negotiator to resolve a range of guest and employee concerns
• Immaculate personal presentation and high level of communication – both verbal & written
• Flexibility of availability – able to work days/evenings/weekends and night shift
• Full working rights in New Zealand 

Additional Information

SO/ BENEFITS

• Staff meal provided per shift
• Dry-cleaning of uniform
• International accommodation and retail discounts across varying Accor & Ennismore hotels and properties
• Family & Friends Hotel Discounts
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• Annual Salary of $62,400 in a Full Time permanent role – 40 hours guaranteed per week.

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.