EN – Security Agent

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

1. 1. In line with the targets, standards and instructions determined by the General Manager, hotel management and Security Manager ensure security and safety across the facility, keep the related records and develop him/herself.
   2. Fully perform other duties assigned by the Security Supervisor and other seniors.
   3. Ensure the life and property safety of people is his/her area of duty.
   4. Greet guests, provide information and guidance to them and bid them farewell.
   5. Organise human and vehicle traffic and contribute to the communication between the facility and individuals.
   6. Keep watch and remain vigilant at all times during the day and night, gather information and submit it to the respective persons.
   7. Carry out initial response to important incidents such as fires, sabotages, injuries, and  fights and report the incident to the respective persons.
   8. Be respectful, moderate and polite to managers, seniors and colleagues.
   9. Pass on all relevant information to the next security officer on shift.
   10. 1. Inform the Security Supervisor of all developments and events that take place in his/her area of responsibility.
       2. Is familiar with the procedures to catch and detain criminals.
       3. Ensure that all devices and equipment such as walkie-talkies, detectors, telephones etc. are maintained well, clean, charged and operating.
       4. Immediately inform his/her supervisor in the event of any bomb or suspicious package call and ensure security around the area where the bomb or suspicious package call has been made.
       5. Take part in the Emergency Response Teams.
       6. Ensure that the shift area is kept in a clean, orderly and neat manner.
       7. Pay attention to keeping logs and records in a proper and accurate manner and control the signatures.
       8. Monitor the entry and exit of furniture and equipment (inventory) that need to be removed from the facility for maintenance and repairs and file their records.
       9. Protect the hotel’s guests from any external factors that may cause inconvenience.
       10. Gather information and pass such information on to seniors rather than disclose information to third parties.
       11. When writing an incident report, ensure that the report includes information about the person(s) who committed the act, its location, time, how the incident developed and its consequences.
       12. Ensure that employees entering into and exiting from the facility use their ID cards, identify and report to his/her supervisor employees that do not use their ID card to enter or exit, and monitor the situation accordingly.
       13. Control the units around the facility and report any suspicious persons or vehicles to his/her supervisor.
       14. Use the communication tools (walkie-talkie, telephone) for their proper purpose while on duty.
       15. Fully comply with the rules concerning shift changes and ensure that no problems occur.
       16. Ensure the security around the areas where explosive and combustible agents for entertainment purposes will be used.
       17. Make use of all opportunities for self-development. Eliminate any problems and shortcomings in inspections and controls and report any needs. Make every effort to be the best.
       18. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
       19. To implement necessary warnings and departmental trainings in order to save energy inside the facility.  
       20. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
       21. Carry out all responsibilities related to the quality management systems implemented at the facilities.
       22. Carry out all other duties assigned by managers and hotel management not specified in the job description.
       23. Carry out all responsibilities of his/her department related to Protection from pandemic disease & action response implemented at the facilities

Qualifications

• Education: At least a high school diploma.
• Experience: At least 2 years of work experience in the related field. Experience in the industry is an asset.
• Foreign Language: Not required.
• Courses and Training:  Prior attendance in courses and seminars in the related field.
• Computer Literacy: Not required.
• Skills: Expected to use basic tools and equipment related to the job. Expected to perform simple, specific and standard tasks that are generally repetitive.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.