Lobby Ambassador (Front Office)
Rixos Bab Al Bahr | Al Marjan Island, Ras Al-Khaimah, UAE
Company Description
We are far more than the world wide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn everyday, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.
Established in 2000, Rixos Hotels is a luxury hotel chain providing traditional Turkish hospitality in an excellent manner. By changing the concept of real luxury, giving a new meaning to the holiday concept and provides a unique experience.
Job Description
Job Title: Lobby Ambassador
Location: Rixos Bab Al Bahr
Contract: Permanent, Full-time
Our Front of House team are the greatest ambassadors for our resort, delivering a courteous and welcoming greeting to every guest who passes through our doors, and playing an integral part in their experience here at the Rixos Bab Al Bahr and surrounding area.
Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.
A little bit about what you will be doing:
- Deliver a courteous and welcoming greeting to all guests arriving or departing from the resort, providing a smooth and friendly check in/check out service
- Providing assistance with luggage for all guests to/from rooms and vehicles
- Providing assistance with all aspects of travel for guests, assisting with bus and taxi reservations.
- Develop strong and loyal relationships with repeat and new guests alike, anticipating their needs and delivering top class service.
Qualifications
- Someone with a bright, engaging and warm personality.
- A desire to continually enhance guest experience and provide excellent service, actively promoting the resort and local area.
- High standards of grooming, presentation and professionalism.
- Highly motivated and ambitious, with a great sense of pride in their work.
- Actively and collaboratively assists in building the best practices necessary for the company and departments success.
- Team player with excellent communication skills.
- Desire to learn, develop and progress within the resort.
- Additional foreign languages such as Russian, Arabic will be advantage.
